Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@toughfinishgear.com. Please note that returns will need to be sent to the following address: 

4600 Ross Ave
Dallas, TX 75204

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@toughfinishgear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We offer exchanges within 30 days of purchase. To initiate an exchange, please email support@toughfinishgear.com. 

 

Refunds
Even if our items aren't fit for a true hooper like you, we give you 30 days to send it back to us for a full refund. We will cover the cost of shipping. To initiate a return, please email support@toughfinishgear.com and include your order number in the subject line. Once we have received the product, we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels. We also offer a 100% money back guarantee if the product is defective or damaged. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@toughfinishgear.com.